Returns, Exchange & Policies
WARRANTY
Celltei carriers come with one-year warranty that covers all manufacturing parts and pieces. Please note that this warranty does not cover damage inflicted by pets, such as tearing, scratching, staining, or chewing and, wear and tear from normal use.
RETURNS & REFUNDS
Simply write down the reason for the return on the invoice and send us the item in the same condition (new and unused) within two weeks from the date you receive it. A refund will be processed within a week from the date we receive your return. Please note that shipping charge is not refundable and a 15% restocking fee for return will be charged and deducted from the refund. Refunds will be made to the original form of payment. Please send your return to the address below. Please note all custom made including any made to order non stock color products is not returnable nor refundable.
Celltei - Returns
128 Waterbury Street, Brooklyn, NY 11206, USA
EXCHANGE
Give us a call! We can help you find the right size, style or design. We will charge or refund you the price difference with additional shipping and send you the right product immediately. Please return the item within two weeks from the date you request an exchange.
REPAIR AND REPLACEMENT
Sorry, it does happen! In case you need to repair a chewed zipper or torn mesh, you can email us a few pictures to assess if the damage can be repaired and the approximate repair fee. Repair fee is based on time involved. Removing stitches while keeping the materials intact is a slow process. If the damaged areas are too extensive, we may offer a replacement body at a discounted price.
For replacement parts, please review the list of accessories. Simply give us a call at 1-718-388-8882 if you are not sure. We can answer any product question you have.
PLEASE do clean the product before sending it back for repair. Do leave a note with your contact information inside. Unzip and keep any detachable parts. Find a big enough box without crushing the bag to fit the box and send to the following address. Do leave a note inside with your contact information or a print out of an email exchange, if available.
Celltei - Repair Service
128 Waterbury Street, Brooklyn, NY 11206, USA
USE OF YOUR INFORMATION
If you decide to purchase our products, we will need to collect certain personal and financial information, such as your name, your credit card number, credit card expiration date, and billing address. This data is collected for order processing, billing, and shipping purposes only. Our use of your information is strictly related to your order, questions, or comments. We may mail or email you news about our new and promotional product discounts. Please send us an email to info@celltei.com if you do not wish to be included on our mailing list.
Our Disclosure of Your Information
We never use or share the personally identifiable information provided to us online in ways other than that specified above. We will not willfully sell, lease, or rent any personally identifiable information about you to any third party without first receiving your permission.
Third-Party Web Beacons
We use Bigcommerce to host our site and related processing applications. Please click this link for Bigcommerce Privacy Policy.
