Returns, Exchange & Policies

WARRANTY

Celltei carriers come with one-year warranty that covers all manufacturing parts and pieces. Please note that this warranty does not cover damage inflicted by pets, such as tearing, scratching, staining, or chewing and, wear and tear from normal use.

REPAIRS

If your naughty one has damaged the carrier, we may be able to repair the damage for a modest fee. If the damage cannot be repaired, we may offer you a replacement at a discounted price.

EXCHANGE

Give us a call! We can help you find the right size, style or design. We will charge or refund you the price difference with additional shipping and send you the right product immediately. Please return the item within 10 days from the date you request an exchange.

RETURNS & REFUNDS

Simply write down the reason for the return on the invoice and send us the item in the same condition (new and unused) within two weeks from the date you receive it. A refund will be processed within 2 weeks from the date we receive your return. Please note that shipping charge is not refundable and a 15% restocking fee for return will be charged. Refunds/credits will be made to the original form of payment and send your return to:

Customer Service - Returns
Celltei
128 Waterbury Street, Brooklyn, NY 11206

DO NOTE that custom made items including products with made to order color are NOT returnable nor refundable.

REPAIR AND REPLACEMENT

Yes, it happens! In case you need to repair a chewed zipper or torn mesh, you can email us a few pictures to assess if the damage can be repair and the approximate repair fee. The fee usually ranges from $50 to $90 based on the time involved. If the damage is extensive, we may offer a new product at a discount.

For replacement parts, please review the accessories list to see if it is being offered there. If not, simply give us a call at 1-718-388-8882. We always have an answer to any product questions you have.

PLEASE do clean the product before sending it back for repair. Do leave a note with your contact information inside. We will call you when we receive it. The address is:

Customer Service - Repair
Celltei
128 Waterbury Street,Brooklyn, NY 11206

 

USE OF YOUR INFORMATION

If you decide to purchase our products, we will need to collect certain personal and financial information, such as your name, your credit card number, credit card expiration date, and billing address. This data is collected for order processing, billing, and shipping purposes only. Our use of your information is strictly related to your order, questions, or comments. We may mail or email you news about our new and promotional product discounts. Please send us an email to info@celltei.com if you do not wish to be included on our mailing list.

Our Disclosure of Your Information

We never use or share the personally identifiable information provided to us online in ways other than that specified above. We will not willfully sell, lease, or rent any personally identifiable information about you to any third party without first receiving your permission.

Third-Party Web Beacons

We use Bigcommerce to host our site and related processing applications. Please click this link for Bigcommerce Privacy Policy.